What We Deliver / Wireless / Offering / After Market Services

EB Propsim Support Service

Secure your investment and ensure the optimum performance of EB Propsim products after purchase with our support services. Investing in service contract will pay off over the product life cycle. The service options are offered as part of the purchase contract or can be agreed as separate agreements.

For more information on Propsim® channel emulation solutions, please contact Anite who acquired
this product line on the 28th of
January, 2013.
Please see Anite's website for more details: www.anite.com.

Main Benefits:

Protect your investment by ensuring continuous optimum performance of the measurement equipment	Manage the overall life cycle costs by accurately forecasting the annual spare part and repair costs
By annual contracts customer devices get access to preventive maintenance program where EB ensures that the devices are always updated to the latest product version (component, module and related SW updates)	Nominated local support person available in all regions
Full access to EB Propsim Extranet

Service Options

The service options are offered on annual contract basis or can be purchased as one time operations. Annual support services always guarantee the best service levels in any problem situation.

The service options include:

Product support service assisting on any kind of usability problems
Calibration service ensuring continuous accuracy in measurements, i.e. the calibration center in US minizes the downtimes in North America
Extended hardware warranty/repair service guaranteeing top priority repair and error reporting in case of broken product during the contract period
Software and channel model upgrade service providing the latest SW and channel model upgrade downloads via EB Propsim Extranet
Product backup services ensuring scheduled backup services, standby backup services or hot swap backup services.