Welcome to EB’s customer support


We are here to help!

Do you need technical help or advice with your products: manage your request through our support portal or contact our hotline for offline needs.

Do you want to download your finished product: EB Command is here for you.

Do you want to oversee the licenses of your EB products: access the EB licensing customer portal.


EB support portal

Get the best technical support

  • Get fastest access to the best qualified support
  • Manage your requests in one place
  • Access your requests 24/7

Do you not have an account yet?
Create an account

Need help to file support tickets?
Open the quick user guide

EB delivery portal

Download your product.

Visit EB Command for a secure exchange of your project-specific product deliveries.

Download instructions

EB licensing portal

Manage your license.

Visit the EB licensing customer portal to access and administer your EB product licenses directly!

Licensing information

Support hotline

To reach your local support team, give us a call!

North America: +1-248-403-9015

Japan: +81-3-6421-7140

China: +86-21-5043 1951 ext 0

Europe (product-specific):

EB Assist ADTF: +49-9131-7701-7777

EB street director: +49-9131-7701-6592

EB tresos/EB corbos: +49-9131-7701-6060

EB robinos: +49 9131 -7701- 8801

Other products: +49-9131-7701-6060

Do you need information on prices or want to request a demo: contact us.


Data security note

When using our portals, the form data is sent encrypted by default. We only use your personal data for customer relationship management and will under no circumstances pass it on to any third party. If you don’t consent with the storage of your user data, please contact us.